1. Introduction

Citadel Engineering Company (CEC) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information of our customers and website users.

2. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at info@cec.ltd or (385) 265 1707.

3. Scope and Consent

By accessing or using our services, you acknowledge that you have read this Privacy Policy and understand its contents. Your use of our services and any dispute over privacy is subject to this Policy.

4. Information We Collect

4.1 Information You Provide

• We collect information you provide directly to us, such as when you create an account, contact us, or participate in online surveys.
  

4.2 Information We Collect Automatically

• When you visit our site, we automatically collect information, including your IP address, browser type, and usage data.
  

4.3 Information from Third Parties

• We may receive information about you from other sources, including partners and publicly available sources.
  

5. How We Use Your Information

We use your information to provide, maintain, and improve our services, to communicate with you, to monitor and analyze trends and usage, and to protect our users and services.

6. Information Sharing and Disclosure

6.1 Within Citadel Affiliates

• Your information may be shared within the Citadel family of companies for internal business purposes.
  

6.2 Service Providers and Partners

• We engage service providers to perform functions and provide services to us.
  

6.3 Legal and Regulatory Requirements

• We may disclose your information if required to do so by law or in the good faith belief that such action is necessary.
  

7. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your country or other governmental jurisdiction.

8. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and to collect information about how you use our site.

9. Data Security

We implement measures to ensure the security of your personal information but cannot guarantee its absolute security.

10. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy.

11. Your Rights and Choices

You have certain rights regarding the personal information we hold about you, including the right to access, correct, or delete your information.

Information You Provide

CEC collects personal data that you provide directly, including but not limited to:

• Identification and contact data (name, surname, job title, phone number, email address, physical address, and country)
• Financial and transactional data (credit card details)
  
• Any information voluntarily shared (feedback, opinions, information provided via our helplines)
  

This data is collected through various means, such as when you request information about our services, subscribe to services, email notifications, newsletters, make inquiries, or conduct transactions on our website.

12. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16.

13. Links to Other Websites

Our services may contain links to other websites not operated or controlled by us. We are not responsible for their content or privacy practices.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this Privacy Policy indicates when it was last revised.

15. How to Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@cec.ltd.

How We Use Your Information

Citadel uses your personal data for various purposes, including:

• To enhance our website and services
• To communicate with you, in line with your marketing preferences
  
• To analyze website usage for trend monitoring\
  
• To respond to enquiries and provide support
  
• To ensure website security and compliance
  
• To facilitate transactions and manage user accounts
  
• To share information within Citadel companies for product and service offerings
  
• For any other purposes with prior notification to you
  

A Message from Our CEO

Shahriyar Majlesein

In an era where data is invaluable, the trust you place in Citadel Engineering Company (CEC) to secure your personal information is something we deeply value and continuously strive to honor. As CEO, I want to reassure you that protecting your data is at the core of what we do.

We're committed to leading in data security, employing advanced technologies and rigorous standards, including ISO 27001 and ISO/IEC 20000, to safeguard your information at every step. This commitment is woven into the fabric of our company culture and operations, ensuring your data is treated with the highest level of care.

Your trust is not taken for granted at Citadel. Every decision we make aims to reinforce that trust, emphasizing our dedication to not just meet but exceed the expectations in data protection.